Accessible Client Service Policy

Canaccord Genuity Corp. (“Canaccord”) is committed to excellence in serving all clients, including clients with disabilities, while bearing in mind the principles of independence, dignity, integration and equal opportunity.

Assistive Devices

Canaccord will ensure that our employees and agents are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services and facilities.

Service Animals

We welcome clients with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A client with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Service Disruptions

Canaccord will provide clients with notice in the event of a planned or unexpected disruption in all the facilities or services used by clients. Notices will include information about the reason for the disruption, the anticipated duration of the disruption, and a description of alternative facilities or services, if available.

Notices will be placed at all public entrances, service counters located on the premises, and if appropriate, Canaccord websites and outgoing telephone messages.

Training

Canaccord will provide training to all employees on our accessible client service policy.  This training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Canaccord’s plan related to providing accessible customer service
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in accessing Canaccord’s goods and services

Employees will be trained as soon as practical following their date of hire, no more than 90 days after their start date, as well as when changes occur to applicable policies, procedures and practices.

All documents required by the Accessibility Standards for Customer Service will be available upon request, subject to privacy protection laws. When providing such documents to a person with a disability, Canaccord personnel will provide the document, or the information contained in the document, in a format that takes into consideration the person's disability.

Feedback process

Canaccord is committed to providing high quality service to all of our clients. Feedback from clients about the delivery of services to persons with disabilities may be given in confidence by telephone, in person, in writing, in electronic format or through other methods.

Email To:  Canaccord HR

Mail or deliver to:
Canaccord Genuity Corp.
Human Resources
2200 – 609 Granville Street
Vancouver, BC
V7Y 1H2

Telephone:
1-800-663-1899 (please ask for someone in Human Resources)

Fax to:
604.601.5977