Sequential Technology International

Canaccord Genuity Advises CX/BPM Firm Sequential Technology International on its Sale to Fusion CX

Canaccord Genuity has advised Sequential Technology International LLC (STI), a provider of customer experience (CX) and business process management (BPM) services to the telecom, utilities, and healthcare industries, on its sale to Fusion CX.

Headquartered in Bethlehem, Pennsylvania, STI is recognized for its flexible and reliable customer experience and IT support solutions focused on blue-chip enterprise clients in select verticals. With 1,350 professionals across nine locations, STI delivers scalable back-office, sales, and IT/operations support solutions.

Fusion CX is a global customer experience solutions business, offering full lifecycle customer service, collections, technical support, and digital transformation solutions. With more than 20,000 employees worldwide, Fusion CX partners with businesses to enhance customer engagement and operational efficiency.

The integration of STI strengthens Fusion CX’s presence in key global locations, including Bethlehem, Manila, Bangalore, Gurugram, and San Salvador, while also enhancing the combined companies’ tech-enabled capabilities in telecom, utilities, and healthcare.