Protect Yourself from Cybersecurity Threats and Fraud

The security and privacy of your personal and financial information are extremely important to us. We are committed to safeguarding your data and helping you protect yourself against cyber threats and fraud.

How we connect with you

We will never ask you to share your passwords, PINs, or full account details by email, phone, or text message. If you receive an unexpected request for personal or financial information, always verify the source before responding. Be especially cautious with unsolicited messages, emails, or phone calls that ask you to click on links, download attachments, or provide sensitive details.

• Demands for urgent action should put you on high alert. Phishing messages often create a false sense of urgency, claiming you must act immediately. Take a moment to pause and consider whether the message is legitimate. We do not use scare tactics, threats, or high-pressure tactics to get you to act quickly.
• Your vigilance is a key part of keeping your assets safe. If you suspect you have received a fraudulent message relating to your activities with us from anyone claiming to be a representative of CG, or if you believe your personal information may have been compromised, please contact us right away so we can help secure your information.

Tips to Avoid Phishing and Fraud:

• Be cautious with links and attachments: Hover over links in emails or texts to check where they lead before clicking. Do not open attachments or links from unknown or suspicious sources.
• Verify the sender: If you receive a request for sensitive information or a message that seems unusual, contact the sender directly using a known and trusted phone number or email address, do not use contact details provided in the suspicious message.
• Keep your software up to date: Regularly update your computer, phone, and security software to protect yourself against the latest threats.
• Use strong, unique passwords and enable two-factor authentication: This adds an extra layer of security to your accounts, making it harder for scammers to gain access.
• Never provide sensitive information by email or text: Financial institutions, including Canaccord Genuity, will not ask for your confidential information through these channels.

If you suspect suspicious activity or believe your personal information may be compromised, contact us immediately. Working together, we can help ensure your financial information remains safe and secure.