Peak Support

Canaccord Genuity Advises Digital CX & Operations Support Specialist Peak Support on its Sale to Ubiquity

Merger expands the combined companies’ global CX footprint and AI-driven capabilities

Canaccord Genuity has advised Peak Support, a fast-growing customer experience (CX) and operations support provider known for its cloud-native platform, fully remote delivery model, and AI-enabled tools, on its sale to Ubiquity Global Services, a leading provider of CX and business process outsourcing (BPO) solutions and a portfolio company of BV Investment Partners. This transaction represents the third successful engagement Canaccord Genuity has completed in the global CX/BPO industry in 2025.
 
Founded in 2015 and headquartered in Cambridge, Massachusetts, Peak Support, which provides CX and operations support through a fully remote model, omnichannel delivery, and AI-enhanced tools, has built a reputation for high-quality, flexible support for growth-focused brands. The company supports clients in sectors including financial services, e-commerce, SaaS, and social media. Peak Support has been recognized by Inc. 5000 as one of America’s fastest-growing private companies and named a top outsourcer by ICMI. Its +2,000-person team operates across the United States, the Philippines, Colombia, Eastern Europe, and India.
 
Ubiquity Global Services delivers customer experience, back-office, and risk & response operations for industries where compliance and trust are critical, including financial services, healthcare, insurance, e-commerce, and software. With a global footprint and domain expertise in regulated environments, the company combines AI-driven tools with human-in-the-loop solutions to help clients scale confidently while protecting their brands and customers. Recognized by Frost & Sullivan and leading analysts for service excellence and innovation, Ubiquity drives outcomes that strengthen customer relationships and support sustainable growth.
 
The acquisition expands Ubiquity’s ability to support enterprise and digital-first brands with a broader range of CX and back-office services. Peak Support’s remote-first model and AI-enabled tools complement Ubiquity’s hybrid delivery approach, giving clients greater flexibility to balance onshore, nearshore, offshore, and virtual workforce strategies.