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Important information: temporary changes to our usual operating procedures

We are doing all we can to ensure the continued smooth working of our business and have put in place some temporary changes to procedures to accommodate remote working and ensure our clients continue to receive the best experience. We would encourage you to speak to your Investment Manager or Wealth Planner in the in the first instance.

Remote working

Despite not being in the office and unable to answer our switchboards, your Investment Manager or Wealth Planner is fully available and can be contacted personally on phone or email.  While their calls are being diverted to their mobiles, you may find it easier to email them and request they call you back. You will find our direct contact details provided in our email signatures or in the Our People section of our website.

Please do not post cheques, certificates or instructions.

As we are working remotely, we will not be able to collect post regularly, so please do not send cheques, certificates or instructions by post as we will not be able to process them. We would draw your attention to our terms of business clause 52 (force majeure).

Debit card payments

We have increased the limit on this to £20,000 so you can subscribe the full ISA limit.

Share certificates in your own name

You will not be able to trade any shares where the share certificate is registered in your own name, until such time as we have transferred the stock into our nominee company name. You should also be aware that the post may become unreliable and you will be at greater risk when posting certificates.

IMPORTANT: Investment involves risk. The value of investments and the income from them can go down as well as up and you may not get back the amount originally invested. Past performance is not a reliable indicator of future performance.

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